Return policy

 

At SoccerStore.com, we want you to be completely satisfied with your purchase. If you are not, we’re here to help!

Returns & Exchanges

We gladly accept returns within 30 days of receipt for exchange or a refund to the original payment method.

Return Shipping

• Defective or Incorrectly Shipped Items: If your order arrives damaged, defective, or is incorrect, we will cover the cost of return shipping. Please contact our customer service team with details and photos of the issue.
• Other Returns: For returns due to reasons other than defects or shipping errors, the customer is responsible for return shipping costs.

How to Initiate a Return

1. Contact our customer service team at Contact Us to begin the return process.
2. Provide your order number and details about the item(s) you wish to return.
3. We will provide you with instructions on how to send your item(s) back.

Conditions for Returns

• Items must be unused, in their original packaging, and in resellable condition.
• Final sale items, gift cards, and personalized products are not eligible for return or exchange.

Refunds

Refunds will be issued to the original payment method within 5–7 business days of receiving the returned item(s).

If you have any questions or need assistance, please reach out to our customer support team. Thank you for shopping with us!